TEAMWORK

Improving for our customers

GWG Gesellschaft für Wohnungs- und Gewerbebau Baden-Württemberg AGGeschäftsbericht

The subsidiary of the R+V insurance group from Stuttgart, which specialises in residential property, offers a broad range of services. It is a portfolio and asset manager, and a service provider for condominium communities, private and institutional investors and property developers in its core market of Baden-Württemberg. With consolidated total assets of around EUR 1.3 billion and around 15,000 residential and commercial units under management, the GWG Group is one of the most important medium-sized housing companies in Germany.

Challenge

The demands on the housing industry are continuing to evolve. Tenants are increasingly being considered as customers. The GWG Group is feeling the effects of this change. The last tenant survey revealed that there is still room for improvement in terms of customer satisfaction.

Solution

The GWG management took an honest look at the feedback from customers and addressed their concerns in the annual report. Under the heading “TEAMWORK: We put our heads together – for our customers, for success”, the report details the action the company is taking to provide even better support for its tenants.

223

The company’s 223 employees demonstrate how much can be achieved by working together.

Online report (realised by Panama Werbeagentur GmbH)

Overview